Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
We offer a one–hour response guarantee for each support ticket or email that you send to the client support team. We’ll speedily respond to all general inquiries and forward the case to our system administrators if any further assistance is required. If you order the Managed Servers package, we’ll execute any of the included server administration tasks at a time that has been discussed with you earlier.
A Top–Class Client Care Service
- We’ll be at your disposal 24–7 to reply to any enquiries that you may have with regard to our Web Site Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also need help handling server management procedures, you can check out our Managed Servers package, which includes backup space, OS updates every week, server monitoring and rebooting services, as well as software installation and troubleshooting services.
A User–Friendly Help Section
We have provided the Web Site Control Panel with a fully detailed knowledge base, which offers extensive explanations of its features and functions. Plus, we have shot detailed video tutorials that will further disclose to you how to carry out a particular operation or solve a common issue. All the help articles and the tutorial videos are readily reachable from each section of the Web Site Control Panel through the Help and Videos buttons in the top right corner.